Customer Interaction Advisor - Normal shift

Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 11th May Type: Temporary ongoing with potential to become permanent Pay: £12.71/hour for the first 12 weeks whilst training £13.22/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Day Shift (37.5 hrs/week): Core hours: Monday to Friday between 07:00am - 22:30pm (occasional weekends)Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm Post-training: Rotating shift system based on business needs Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access toawiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare optionsCareer Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website