Customer Account Manager (Contract)

Diagnostic Account Manager (DAM) Scotland (Field-Based, UK) Business Unit: Companion Animal & Diagnostics Join Zoetis and Help Shape the Future of Veterinary Diagnostics At Zoetis, we are dedicated to advancing animal health through innovation, expertise, and strong customer partnerships. We are seeking a highly motivated and customer-focused Diagnostic Account Manager (DAM) to join our Companion Animal & Diagnostics team in Scotland. This is an exciting field-based opportunity for an experienced veterinary, scientific, or healthcare professional who combines technical expertise with commercial acumen. As a Diagnostic Account Manager, you will play a critical role in supporting veterinary practices, research laboratories, and academic institutions to maximise the value of our VetScan diagnostic solutions while driving business growth across your territory. As a Diagnostic Account Manager, you will provide hands-on support to existing Zoetis VetScan customers, ensuring successful implementation, training, optimisation, and ongoing utilisation of our diagnostic products. You will be responsible for building long-term customer relationships, identifying growth opportunities, and delivering exceptional customer experiences. Working closely with colleagues across sales, training, technical support, and key account management, you will help customers improve workflows, increase diagnostic utilisation, and achieve better clinical and business outcomes. Account Planning & Business Development Develop and execute strategic account plans in collaboration with internal stakeholders. Analyse territory performance and identify opportunities to improve customer utilisation and sales growth. Support the delivery of territory sales targets and market share growth objectives. Maintain accurate customer records and activity reports through CRM systems. Customer Relationship Management Build and maintain strong, long-term partnerships with veterinary practices and key stakeholders. Deliver tailored customer solutions using Zoetis products, services, and support resources. Identify opportunities for additional diagnostic equipment and consumable sales within existing accounts. Technical Support & Training Provide advanced onsite technical support for diagnostic systems and applications. Deliver product training, workshops, presentations, lunch-and-learn sessions, and clinical education events. Conduct analyser maintenance, software updates, and connectivity support where appropriate. Sales & Territory Management Identify and convert opportunities for additional product sales and increased diagnostic utilisation. Adhere to Zoetis policies, Pharmacovigilance requirements, local industry codes, and company values. Manage customer support budgets responsibly and maintain accurate business records. Exceptional sales and relationship-building ability Strong planning, organisation, and prioritisation skills Digital and analytical fluency Strong IT skills and confidence using CRM systems Effective stakeholder management and collaboration skills Medical or veterinary field sales representative Animal health, healthcare, or scientific industry professional Customer-facing technical support or training role Relevant technical, clinical, veterinary, medical, or scientific experience Experience delivering training, coaching, or education to groups and individuals Sales qualification (e.g. Full UK driving licence Valid passport Strong IT literacy and proficiency with business software applications We are passionate about innovation, customer success, and improving animal health outcomes. If you are looking for a rewarding role where you can combine technical expertise, customer engagement, and commercial success while making a real impact in veterinary diagnostics, we'd love to hear from you. Travel Requirements This is a highly field-based role, with approximately 80% of your time spent visiting customers across Scotland and the wider region . At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @ , please treat it as suspicious. xkybehq For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.