Call Centre Advisor

Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week | Monday to Friday Pay Rate: £13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of £13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply