Patient Coordinator

Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site. *Driving license is required* The Role The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout. Key Responsibilities Manage the full patient journey from consultation through to surgery Update and maintain patient records using internal systems Support patient conversion against KPI targets Act as the main point of contact for patient queries (phone, email, face-to-face) Coordinate clinic flow, including waiting times and front-of-house service Support general administration, including file management and payments Carry out post-operative patient calls Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties Act as out-of-hours contact on a rota basis and support occasional inter-site travel The Person Previous experience in a customer-facing office, clinic, or healthcare environment Strong telephone manner and confident communicator Highly organised with strong attention to detail Comfortable working in a fast-paced, target-driven environment Strong IT skills, including Microsoft Office (Excel) Flexible approach to working hours, including occasional late finishes Team player with a proactive and responsible attitude The Package Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime) Offering a starting salary of £26,000pa 25 days holiday + bank holidays Private medical insurance Workplace pension scheme Free eye tests Uniform providedIf this sounds like something of interest, apply now or get in touch for further details