Business Admin Support

Job Title: Business Admin Support Department: Operations / Administration Reporting To: Directors / Operations Manager Location: Oldbury Salary: £26,000 - £28,000 per annum Contract Type: Full-Time / Permanent Role Overview We are looking for an organised, proactive, and detail-focused Business Admin Support professional to support the day-to-day operations of the business across administration, payroll, education services, compliance, and operational functions. The successful candidate will play a key role in ensuring smooth internal processes, excellent communication across teams, and high standards of support for staff, tutors, clients, and external stakeholders. This role requires excellent organisational skills, the ability to manage multiple priorities, and confidence working in a fast-paced environment. Key Responsibilities General Administration Provide day-to-day administrative support across the business Answer and direct incoming telephone calls and email enquiries Maintain accurate records, databases, and internal systems Prepare and distribute reports, meeting notes, and business updates Support onboarding and administration for new staff and contractors Coordinate office supplies and general workplace requirements Process staff expenses and administrative documentation Support internal communication across departments and teams Assist with staff engagement initiatives and reward schemes Ensure administrative tasks are completed accurately and within required timescales Payroll & Finance Administration Support payroll processing and timesheet administration Assist with invoicing and finance-related administration Respond to payroll and payment enquiries professionally and efficiently Maintain accurate payroll and finance records Support the processing of payroll documentation and related paperwork Operational Support Coordinate meetings, inductions, and online training sessions Support the administration of active assignments and operational activities Liaise with managers and team members regarding updates and requirements Assist with scheduling, tracking, and maintaining operational records Provide administrative support for ongoing projects and service delivery Compliance & Data Administration Maintain accurate compliance and audit records Monitor documentation and follow up outstanding information where required Support training enrolment, tracking, and completion monitoring Ensure company systems and records are updated accurately Assist with maintaining compliance processes and internal procedures Communication & Reporting Communicate professionally with staff, clients, contractors, and external stakeholders Send routine communications, updates, and information requests Gather and review feedback information and escalate where appropriate Produce reports and summaries for management teams Support the coordination and distribution of business information Person Specification Essential Skills & Experience Previous administration or office support experience Strong organisational and time management skills Excellent written and verbal communication skills High level of accuracy and attention to detail Ability to manage multiple tasks and deadlines Confident using Microsoft Office systems including Word, Excel, Outlook, and Teams Ability to work independently and collaboratively within a team Professional and confidential approach to work Desirable Skills & Experience Experience within education, recruitment, or professional services environments Familiarity with payroll or finance administration Experience using CRM or database systems Understanding of compliance and data management processes Business Administration qualification or equivalent Personal Attributes Reliable and dependable Proactive and solution-focused Positive and adaptable attitude Strong interpersonal skills Ability to build professional relationships with internal and external stakeholders Willingness to learn and develop within the role Benefits Competitive salary Ongoing training and development opportunities Supportive working environment Career progression opportunitiesPension scheme and holiday entitlement