Service Designer - Telco

Senior Service Designer - Telco Location: Remote Contract Length: 6 months Rate: £500 per day (Outside IR35) Role Profile We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions. What we're looking for Experience working within a telecoms / connectivity / ISP environment Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer Strong experience designing operational and fulfilment journeys rather than purely UI/UX design Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services Experience working across technical and non-technical stakeholdersECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy