Customer Support Agent

Customer Support Agent
£26,000 - Full Time permanent position
Kilmarnock - Halo building
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.
What your day looks like
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Help customers who are experiencing complex personal circumstances
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Discuss, empathise, and encourage disclosure of information to allow you to help customers
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Communicating with customers and third parties via telephone, email, letter & live chat
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Work together with your team and share best practices to improve our service continually
What we expect from you
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Deliver great conversations and customer outcomes – by phone and in writing
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Maintain consistently high standards of quality during customer interactions
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Know Your Customer – Take the right approach, not necessarily the normal approach
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Efficiently managing your caseload within agreed targets
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Comfortable using multiple systems and Microsoft packages
Adhere to our values
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Committed to always doing our best work
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Accountable for our actions
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Respectful in our interactions with each other
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Ethical in every situation
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Successful because we work together as a team
The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends
If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such