Systems and Yard Assistant Controller

Your purpose (in a nutshell)

In your role you will support the Control Room Manager with the management and monitoring of the Inbound and Outbound Functions using the Sorter system. You will support the Hub, Systems & Yard Controller on all aspects of inbound and outbound operational management including the relevant training of Warehouse Operatives and Team Leaders.

You will be accountable for:

• Whilst on shift you will be responsible for inbound and outbound operations including throughputs, parcel presentation, productivity levels and achievement of forecasted CPU against budgeted targets.
• Analysing data and creating reports on required aspects of the business.
• Responding and resolving any queries from Client Manager.
• Supporting with the management of the Inbound and Outbound Gatehouses including any relevant queries from Shunters and Gatehouse Co-ordinators.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales including hourly reports to the business.
• Supporting with the sortation training to Warehouse Operatives and Team Leaders.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.
• With the support of the Hub, Systems & Yard Controller you are responsible for all H&S, hygiene and quality audits including risk assessments and safe systems of work in your areas whilst on shift.
• Promoting and driving consistency to ensure the delivery of excellent Control Room standards.
• Lead by example in creating a high-performance people orientated culture within the Control Room that thinks inside the box.
• Whilst on shift you will be responsible for managing the Trunk Despatch board and trailer close-down times.
• Completing trailer details and ensuring sorter item count is reflected on manifests for each depart load.
• Supporting with the management of the Outbound Gatehouse including any relevant queries.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales.
• Supporting with the training of all outbound processes on YMS to Warehouse Operatives and Section leaders.
• Ensuring the trunk despatch board matches the Section leaders boards to ensure consistency.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.

Working hours

Sunday - Thursday

19:00 - 04:00, with some flexibility needed

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL REQUIRE THE FOLLOWING:

Qualifications

Good written and verbal English and maths skills
PC literate

Knowledge and Experience

Experience within logistics and distribution
Intermediate-level Excel skills
Ability to work independently and use your own initiative in a fast-paced, pressurised environment

Technical and People Skills

Confident using internal systems and equipment
Ability to give clear and concise instructions
Assertive and confident communication style

Impact and Influence

Ability to build strong working relationships with stakeholders
Able to influence decisions through data

KEY ROLE INFORMATION

Reporting to: Hub, Systems & Yard Controller
Location: Coventry

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