Service Delivery Director

Overview

We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.

You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.

Key Responsibilities

• Lead the delivery of multiple services in line with contractual SLAs and KPIs
• Own full P&L accountability, ensuring commercial performance and cost optimisation
• Drive continual service improvement through structured Service Improvement Plans
• Provide governance for service transition and acceptance into live environments
• Manage and develop high-performing service delivery teams
• Build strong partnerships with MOD stakeholders and external suppliers
• Identify and deliver account growth and incremental revenue opportunities
• Ensure effective risk management, supplier governance, and operational control

Skills & Experience

• Proven experience operating at Service Delivery Director / Head of Service level
• Strong background within MOD / defence or highly secure environments
• Deep understanding of ITIL-based service management frameworks
• Demonstrable commercial ownership (P&L, cost control, revenue growth)
• Experience managing complex, multi-supplier service environments
• Strategic mindset with the ability to operate at both executive and operational levels
• Familiarity with Agile delivery environments

Why Apply?

• Lead delivery on a high-impact national security programme
• Operate within a senior leadership team shaping strategic outcomes
• Opportunity to influence service transformation, innovation, and growth
• Work in a stable, long-term defence environment with clear visibility of pipeline

Next Steps

If you are a senior service leader with experience in secure or defence programmes, we would welcome a confidential discussion.

Please apply or send your most up-to-date CV to learn more.