HR Case Manager

Join a large, well-established UK business that truly values its people. We’re proud of our strong culture of care — for our customers, and for the teams who make our success possible. We’re looking for a committed and proactive HR Case Manager to join our growing HR function on a permanent basis. This role offers the opportunity to work autonomously, partner closely with managers, and make a tangible impact on how we support our colleagues. Purpose of the Role * Manage long-term absence processes and Right to Work in the UK checks. * Provide expert HR advice and guidance to managers at all levels. * Support and guide on complex employee relations matters — including misconduct, capability, grievances, investigations, and appeals. * Review investigation reports and correspondence, ensuring quality, compliance, and consistency. * Balance legal requirements with commercial realities, delivering fair, evidence-based outcomes. Key Responsibilities * Manage a diverse portfolio of HR cases, prioritising effectively to meet deadlines. * Partner with managers through all stages of complex employee relations cases. * Provide coaching and support to develop people management capability at all levels. * Ensure HR policies and procedures are understood and applied correctly across the business. * Draft and review formal documentation relating to case management, hearings, and appeals. * Maintain accurate case records and ensure SLA compliance. * Collaborate effectively with colleagues across the wider HR team to ensure consistency of approach. * Contribute to a culture of continuous improvement and positive performance outcomes. Success Measures * Timely, accurate case management and diary planning. * Compliance with policy, legislation, and internal processes. * Sound risk assessment and well-supported management decisions. * Proactive and solution-focused HR support leading to successful case outcomes. About You * Demonstrable experience managing complex HR cases. * Strong, up-to-date working knowledge of UK employment law. * Skilled at building trust and influence across all levels of the business. * Able to balance empathy with commercial pragmatism. * Excellent communication, analytical, and problem-solving skills. * CIPD Level 7 qualification (or equivalent experience) preferred. * Comfortable working in an agile, fast-paced environment, taking ownership and initiative. * Strong coaching mindset with a passion for developing others. This is a fantastic opportunity to join a respected organisation where your expertise will shape how we support our people and leaders every day