Customer Advisor

F Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! ** For this role, you must be able to start 1st June 2026** From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease. As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests. This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes) Key Accountabilities Respond to inbound calls and client enquiries with professionalism and confidence. Conduct outbound calls to support customer needs and follow up on enquiries. Assist customers through digital channels, including email and live chat. Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction. Offer clear guidance on full range of products. Deliver a seamless service experience that supports long-term client relationships. Ensure full compliance with company policies, procedures, and regulatory requirements.Experience & Requirements No previous experience required; strong communication and telephone skills are essential. A customer-focused mindset with excellent attention to detail and the ability to learn quickly. Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service. A proactive, solutions-focused team player with strong interpersonal skills. High attention to detail and strong analytical abilities. Excellent communication and relationship-building skills. Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.What We Offer Bespoke in-house training to support your development. Starting salary of £26,780 per annum, with opportunities to increase earnings through performance and overtime. Access to Perkbox, offering discounts and perks on everyday purchases and experiences. 31 days of holiday, including public holidays, supporting a healthy work-life balance. Exciting progression opportunities within a fast-growing, well-established company. Company pension scheme. Discretionary performance-based bonus