Income and Recovery Officer

Our local authority client based in Berkshire are urgently seeking an experienced Income and Recovery Officer. *£14.59 an hour PAYE *Hybrid working - working from home but you will be required to come to the Civic Offices in Reading for meetings and appointments. Job Description We are looking for an experienced Income and Recovery Officer (Adult Social Care). You’ll help deliver a high-quality, customer-focused service across multiple channels (face to face, telephone, email and digital), supporting residents to understand their accounts and access the right advice, including welfare benefits and financial/digital inclusion support. You’ll identify and progress recovery action on unpaid Adult Social Care invoices, negotiate affordable repayment arrangements, and where necessary prepare cases for legal action in line with legislation, council policies and agreed service standards. You will also support billing/invoicing processes and payment collection activity (including direct debit administration), maintain accurate records on council systems, and handle customer contacts professionally and consistently, ensuring confidentiality and compliance with data protection and information governance requirements. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful