Administrator / Customer Support Administrator

Hours: Monday to Friday, between 8am–6pm (rotational shifts – 37.5 hours per week) We’re currently recruiting for an Administrator / Customer Support Administrator to join a busy and fast-paced operations team within a growing organisation. This is a varied administrative role with a strong customer service element, ideal for somebody who enjoys a mix of admin duties alongside speaking with customers over the phone. You’ll be supporting with day-to-day administration, managing appointments, updating systems, and assisting with inbound and outbound customer calls. The Role Working as part of a friendly and supportive team, you will be responsible for ensuring customer information is processed accurately while delivering a professional and efficient service. Key responsibilities: * Providing general administrative support to the operations team * Handling inbound customer enquiries via phone and email * Making outbound calls to customers to arrange and confirm appointments * Supporting with scheduling and diary management * Accurately updating internal systems and maintaining detailed records * Assisting with customer queries and resolving issues where possible * Managing a workload in a fast-paced environment * Helping support the wider team with additional admin duties as required * Speaking with customers daily, with calls potentially reaching up to 40 per day during busy periods About You * Previous administration and customer service experience preferred * Confident and professional telephone manner * Strong organisational skills with excellent attention to detail * Comfortable managing a busy and varied workload * Able to communicate effectively with customers and internal teams * Proactive, reliable, and willing to help wherever needed * Good IT skills and confidence using multiple systems Experience & Qualifications * Previous experience within administration, customer service, or a busy office environment preferred * GCSEs (or equivalent) including English and Maths desirable * NVQ Level 2–3 in Administration or Customer Service advantageous Interested? Apply now to find out more about this exciting opportunity and take the next step in your administration career