Customer Service Out of Hours

BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; * Acting as the first point of contact for resident enquiries via telephone * Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM * Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate * Raising, chasing and escalating tenant complaints as required * Assisting residents to make payments, such as for rent or service charges * Liaising with local Housing Officers to facilitate requests from their residents * Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level * Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs Hours; Week one – Mon, Thurs and Fri (Apply online only) (15 hours) Week two – Tues, and Wed 1700-22.00, Sat and Sun (Apply online only) (25 hours) Average hours over the 2 weeks are 20 hours Pay rate; £16.50ph PAYE - £21.82ph UMB This is a temp ongoing role Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon- Fri 9-5. Please only apply if you can commit to starting on this day! Apply now for immediate consideration