Medical Secretary

Medical Secretary

Location: Birmingham

Contract Type: Full-Time / Part-Time

Salary: £24,852 – £27,374 per annum (£12.71 – £14.00 per hour)

Start Date: As soon as possible

About the Role

We are recruiting an organised and proactive Medical Secretary to join the administrative team within a private healthcare organisation in Birmingham.

This role is key to supporting the smooth running of patient pathways across multiple specialties, ensuring high-quality administrative support and an efficient patient experience throughout community and clinical services.

Key Responsibilities

• Coordinate and support administrative processes across the patient journey
• Manage appointments, waiting lists, clinic bookings, and follow-up arrangements
• Process referrals, consultation letters, and clinical correspondence
• Liaise with GPs, clinical teams, patients, and external agencies to ensure seamless care coordination
• Maintain and update patient information on clinical systems accurately
• Support RTT targets and ensure adherence to service protocols and timescales
• Handle incoming calls, patient enquiries, and specialty inbox management professionally
• Undertake general office duties including scanning, filing, photocopying, and diary management
• Support reception and front desk duties where required
• Participate in data validation, audits, and activity reporting using clinical systems and Excel
• Support induction and training of new administrative staff
• Provide cross-cover and flexible support across teams and Modality sites when required

What We’re Looking For

Essential

• Previous administrative or medical secretary experience
• Strong organisational and communication skills
• Good working knowledge of:
• Microsoft Word
• Excel
• Outlook
• Ability to manage workload effectively under pressure
• Professional and patient-focused approach
• Ability to work independently and as part of a team

Desirable

• Previous NHS or healthcare provider experience
• Knowledge of SystmOne
• Experience using NHS E-Referral systems
• Understanding of RTT pathways and healthcare administration processes

What’s on Offer

• Competitive salary package
• Supportive and collaborative working environment
• Opportunity to work across varied clinical specialties
• Ongoing training and development opportunities
• Flexible working within a growing healthcare organisation