Healthcare Assistant

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We are looking for a Health Care Assistant to join our busy team at Morecambe Urgent Treatment Centre.
Post: Health Care Assistant Morecambe Urgent Treatment Centre
Operates: The service operates 7 days a week, 365 days a year. 08:00 20:00.
Hours: 4 week rolling rota. 11.5 and 7.5 hour shifts to be worked. Flexibility is essential for offering availability to cover sickness & annual leave.
Pay: £13.26 per hour. We provide enhancements for Saturdays / Sundays and
Bank Holidays.
Closing Date: 01 July 2026
Main duties of the job
The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients.
The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location.
The post holder must have NVQ level 2 minimum in Health & Social Care and be willing to be upskilled to be an Urgent Care Health Care Assistant or alternatively hold a Level 3 NVQ in Health & Social Care. A period of shadowing / training will be provided.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description
Post holder will ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff
Endeavour to maintain good standards of communication both in written and oral form
Make entries on patient records to record clinical interventions
Make entries in the clinical notes using the service areas computer programme ADASTRA
Communicate with patients and carers in a polite and pleasant manner
Receive and deliver patient related information to and from other departments via the telephone/ emails
Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion
May be required to encourage patients to comply with programmes of care
Initiate emergency action when required
Obtain and dispatch specimens on request
Undertake routine administration and reception duties
Assist walk in patients using our self-assessment device ED Streamer
Assist in the ordering and supplying of materials and equipment
Inform the Nurse in Charge of any untoward incidents on shift
Take responsibility for the cleaning and stocking of clinical areas
Dispose of clinical waste in a safe manner for each clinical room
Contribute to infection control measures by adhering to infection control policies/procedures
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Education and In Service Training
Be fully conversant in all the clinical computer systems used within Morecambe Urgent Treatment Centre
Attend relevant study/induction days, seminars, courses etc. for individual development and for the benefit of the service. Keep up to date with compliance and mandatory training.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle blowers Policy for staff wishing to express concerns.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998.
Health and Safety At Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance / Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care,
which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Service.
It is a condition of appointment that you must inform your manager before taking up of any private practice, work for outside agencies or other employers, other work for this Practice (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your manager's approval before taking on any such other work or outside interest at any time after entering employment.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
Harassment and Bullying
The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
Fire Training
Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Disclosure/Criminal Record (DBS)
This post will be subject to enhanced disclosure under DBS. This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Personal Qualities
Essential
Enthusiastic and committed about the role
Flexible
Willing to work unsocial hours across 7 days 08:00 20.00/ 365 days per year
Willing to participate in ongoing training
Approachable, enthusiastic and positive
Team Player
Always aims for excellence
Ability to prioritise work and work calmly
Ability to diffuse difficult situations and deal with difficult members of the public
Experience
Essential
Health care work experience
Experience of dealing with the general public
Desirable
Experience of recording ECGs
Experience of wound care
Experience of working in a GP practice setting / urgent care environment
Experience of venepuncture
Experience of applying plaster of paris
Knowledge & Skills
Essential
Ability to work as a team member
Organisation and prioritising skills
Good communication skills both written and oral
Good Interpersonal skills
Basic IT skills
Desirable
Knowledge of Adastra IT system
Qualifications
Essential
Good standard of general education
Desirable
NVQ Level 2 Health Care or working towards Level 3
We reserve the right to close this vacancy early if we receive sufficient applications for the role. xwzovoh Therefore, if you are interested, please submit your application as early as possible.