Sales Professional - Live chat

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award‑winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

As a Sales Professional for Live Chat you will be responsible for providing 'cut above' customer support via live chat, email, and outbound phone calls. This role requires a proactive approach to sales, excellent customer service skills, and a passion for helping customers find the right products while maximizing sales opportunities. The Sales Professional will have a strong understanding of Chisholm Hunter's products, sales processes, and compliance requirements while maintaining an outstanding customer experience.

Key Responsibilities

• Engage with customers via live chat, email, and phone to provide outstanding service and sales support.
• Maintain departmental KPIs including process accuracy, customer satisfaction, response times and sales.
• Build genuine relationships, manage expectations, and deliver on promises.
• Proactively upsell and cross‑sell products, including our exclusive insurance packages.
• Become an expert in our luxury jewellery range and sales techniques.
• Ensure compliance with company standards and GDPR regulations.

Qualifications & Experience

• Previous retail experience would be advantageous.
• Passion for jewellery, gemstones, and precious metals.
• Excellent interpersonal skills with the ability to engage and connect with clients.
• High attention to detail and accuracy.

Benefits

• Excellent career development opportunities and a clear development path.
• Accredited industry training and qualifications (fully-funded).
• 29 days holiday per year.
• Company life assurance of three times your salary for all colleagues.
• Generous staff discounts.