F&B Supervisor

Be Yourself Be a Bold Team Player Be Leonardo

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks

Offer exceptional guest care at all times
Provide support to and supervise the team for an effective and efficient shift
Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department
Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement
Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service
Handle guest complaints with warmth and efficiency, prioritizing guest satisfaction at all times
Collaborate with colleagues in all departments to elevate the overall guest experience consistently
Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment
Ensure the department is consistently prepared for business operations
Promote communication and collaboration across all departments
Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
Complete any other reasonable request made by a member of the management team
Person Specification
Genuine passion for delivering memorable moments to guests and leading the team on shift
Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
Confident working within brand guidelines to deliver consistent results
Willing to find creative solutions, and offer advice and recommendations
Continually strive to attain new skills, ensuring best practice and service delivery
Positive approach to handling multiple challenging priorities and assignments
Measurable Performance Indicators
Demonstrating the Company vision, mission and values when interacting with colleagues and guests
Fulfilment of the job skills checklist
Achieving agreed KPIs
Customer satisfaction scores
Regular review meetings with line manager
Ongoing Learning
GROWonline BELONG induction and development courses
Academy Technical skills training
Mental Health First Aider training
Fire Marshal training
Manual Handling Trainer
Come Join Us Guest Care training
Opportunity to apply for internal development programmes, such as:

Insights Development programme
The People Programme
Level 3 Apprenticeships in Team Leading
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. Some of the perks our F&B Supervisor could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
Were committed to creating a workplace where every individualregardless of background, identity, or lived experienceis welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a F&B Supervisor? We look after our colleagues just as well as we look after our guests. xwzovoh Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality!