Service Modernisation Manager

Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing * Leading complex transformation and service improvement programmes across Housing Needs and Homelessness. * Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives. * Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working. * Developing business cases, project plans and governance documentation for senior leadership approval. * Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements. * Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. * Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management. * Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance. * Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement. * Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits. * Producing high-quality reports, business cases and presentations for senior leaders and governance boards. * Championing a culture of continuous improvement and supporting the delivery of strategic housing objectives. What You Will Need * Previous experience managing transformation, service improvement or modernisation projects within a Local Authority or Housing Association. * Strong knowledge of Housing Needs, Homelessness legislation and statutory duties. * Experience delivering complex projects from inception through to implementation. * Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and Homelessness Code of Guidance. * Experience producing business cases, project documentation and reports for senior stakeholders. * Excellent stakeholder management skills with the ability to influence and build relationships across multiple services. * Strong analytical skills with experience reviewing services, identifying efficiencies and implementing change. * Experience managing project budgets, risks and governance processes. * Project Management qualification such as PRINCE2, APM or equivalent (desirable). * Excellent communication, organisational and problem-solving skills