Ward Secretary/Clerk

Medical Secretary Location: Birmingham Contract Type: Full-Time / Part-Time Salary: £24,852 – £27,374 per annum (£12.71 – £14.00 per hour) Start Date: As soon as possible About the Role We are recruiting an organised and proactive Medical Secretary to join the administrative team within a private healthcare organisation in Birmingham. This role is key to supporting the smooth running of patient pathways across multiple specialties, ensuring high-quality administrative support and an efficient patient experience throughout community and clinical services. Key Responsibilities Coordinate and support administrative processes across the patient journey Manage appointments, waiting lists, clinic bookings, and follow-up arrangements Process referrals, consultation letters, and clinical correspondence Liaise with GPs, clinical teams, patients, and external agencies to ensure seamless care coordination Maintain and update patient information on clinical systems accurately Support RTT targets and ensure adherence to service protocols and timescales Handle incoming calls, patient enquiries, and specialty inbox management professionally Undertake general office duties including scanning, filing, photocopying, and diary management Support reception and front desk duties where required Participate in data validation, audits, and activity reporting using clinical systems and Excel Support induction and training of new administrative staff Provide cross-cover and flexible support across teams and Modality sites when required What We’re Looking For Essential Previous administrative or medical secretary experience Strong organisational and communication skills Good working knowledge of: Microsoft Word Excel Outlook Ability to manage workload effectively under pressure Professional and patient-focused approach Ability to work independently and as part of a team Desirable Previous NHS or healthcare provider experience Knowledge of SystmOne Experience using NHS E-Referral systems Understanding of RTT pathways and healthcare administration processes What’s on Offer Competitive salary package Supportive and collaborative working environment Opportunity to work across varied clinical specialties Ongoing training and development opportunities Flexible working within a growing healthcare organisation