Assistant Manager

Assistant Manager - Pub & Hotel

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Salary of £27,000 - £30,000 + performance bonus
Career progression opportunities
Ongoing training and development
Staff discounts and perks
A supportive, energetic working environment

A vibrant, community-led pub hotel in West London, combining the warmth of a local with the standards of a high-performing hospitality business. With a busy bar, quality food offer, and a well-run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast-paced environment.

The Role

We're looking for a confident and hands-on Assistant Manager to support the day-to-day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet-led pub operations and rooms/hotel management .
You will play a key role in leading the team, driving performance, and building strong ties within the local community.

Key Responsibilities

Operations

Support the General Manager in delivering smooth day-to-day operations
Lead shifts across bar, restaurant, and rooms
Ensure high standards of service, cleanliness, and compliance
Manage stock, cellar standards, and cost controls
Handle guest feedback, complaints, and resolutions professionally

Rooms & Accommodation

Oversee bookings, occupancy, and front desk operations
Ensure rooms are maintained to high standards and guest-ready
Work closely with housekeeping to drive consistency
Monitor performance and support revenue optimisation

Team Leadership

Train, motivate, and develop team members
Lead by example in a fast-paced environment
Support recruitment and onboarding
Build a positive, high-performing team culture

Community Engagement xwzovoh

Develop strong relationships with local residents and businesses
Support events, promotions, and community initiatives
Be a visible and welcoming presence within the pub

About You

Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel
Strong rooms experience (pub with rooms, hotel, or B&B)
Thrives in fast-paced, high-volume environments
A natural leader with excellent communication skills
Passionate about hospitality and guest experience
Organised, proactive, and hands-on
Commercially aware with a problem-solving mindset
INDFOH