Head of Client Success

We’re AmTrust International — a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally.

We’re now hiring a Head of Client Services to create and lead a newly formed team based in our London office.

This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. The role requires close engagement with clients and deep collaboration across internal teams to resolve issues, improve processes, and ensure an excellent partner experience.

Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.

To succeed, you’ll bring:

• Significant client‑facing experience, ideally within insurance or a regulated financial services environment.
• A strong operational background, with hands‑on experience supporting or improving business processes
• Direct or indirect experience with Delegated Authority models, or a solid understanding of DA‑related workflows and operational requirements
• Proven experience of developing and managing third‑party relationships
• A structured, project‑management‑focused approach to resolving operational issues
• Confidence in influencing, negotiating, and collaborating at all levels
• Strong leadership capability, with the resilience to create, lead and coach your team to deliver positive outcomes
• A vision of how effective relationship management can deliver real commercial benefit

Interested?
Click here to view the full Job Description.