Senior NOC Engineer

NOC Team Leader

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- Network Operations
- Bolton
- £45,000 Location: Bolton (office-based) Salary: £45,000 SF Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton.

This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership.

The Role You'll take ownership of the day-to-day running of the NOC, ensuring the team operates effectively, SLAs are met, and customers receive a high standard of service.

Working alongside technical specialists, your focus will be on team leadership, operational performance, and continuous improvement.

Key Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership / mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations / connectivity xwzovoh Familiarity with Cisco or similar technologies beneficial Deep technical expertise not required Additional Info Monday–Friday (40 hours) Office-based in Bolton Occasional flexibility required Must meet UK residency requirements (5 years) for security clearance The Opportunity A chance to shape and mature a growing NOC function, improve service delivery, and develop within a business investing in its operations team.