Helpdesk Advisor

Are you a great listener?  Do you love to help solve problems?  Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis?

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
We are working with an amazing mission-led organisation to support them in finding a great Helpline Advisor. The role would see you using those great listening and problem solving skills, and supporting people in crisis, and vulnerable people.
There is an opportunity to work remotely, visiting the London office on average 6 times per year for training and all colleague days.  If you prefer to be office based, that is also possible dependent upon your location.  You will work with other advisors so that you can support each other, and increase your learning. 
The role will see you managing multiple referrals at any one time.  Your comfort in moving at pace from one conversation to another, whilst ensuring that the information that you provide is correct and fully understood will be key.  You will also be learning which cases to refer to other areas and will not be owning casework.  There is great training in place, and the right candidate will be fully supported in getting up to speed in this hugely impactful role.
The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in a simple and client friendly manner. 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. xwzovoh We invest in your journey as a candidate and are committed to supporting you in your application.