IT Support Engineer {FULLY REMOTE}

IT Engineer Location: Ruabon, Wrexham Salary: £34,000–£40,000 Job Type: Permanent Hours: Monday–Thursday: 08:00–17:15 Working Fridays: 08:00–16:15 Approx. 21–23 non‑working Fridays per year ABOUT THE ROLE I’m recruiting on behalf of a client for an IT Engineer who will play a key role in supporting the management of the organisation’s IT infrastructure and driving digital transformation. You will provide high‑quality IT support, ensure the smooth daily running of systems, and collaborate with the tech team to help develop bespoke, award‑winning software platforms. This position offers excellent career progression and the opportunity to build innovative IT solutions using a range of programming languages. RESPONSIBILITIES Manage Active Directory , Windows & Ubuntu Servers , SQL Server & MySQL , and virtual environments (VMware, vSphere) Oversee backups (Veeam), documentation (Confluence), and Synology DSM Provide support for Microsoft 365 and Windows operating systems Work with Fortinet FortiOS, Certero, and Axonius Install software and assist with network administration Configure and maintain laptops/desktops, printer servers, switches, firewalls, and Raspberry Pi devices Deliver local and remote user support Collaborate with HQ and branch offices via MS Teams Support database management, system queries, and BI reporting Maintain Windows Server roles including IIS, Print Server, File Server, and Terminal Services Use CLI, SSH, and ZPL label printing tools Contribute to AI‑driven system improvements and tech innovations WHAT YOU’LL NEED TO BE SUCCESSFUL Knowledge of FIA framework, IT documentation control, and Cisco Meraki cloud Skills in Laravel, PHP, Python, C#.NET Core , and SSH Understanding of common network protocols, GitHub, Metabase, and Visual Studio Code Experience with Jira, Confluence, MerakiCloud, Azure Data Studio, and SharePoint Ability to produce BI reports from company systems Experience with virtual desktop infrastructure Strong CLI and label printer (ZPL) experience ABOUT YOU ~ Passionate about IT, cybersecurity, and preventing emerging threats ~ Completed HNC/HND or Degree in IT/Software Development ~1–2 years’ experience within an IT environment ~ Clear communicator capable of simplifying complex technical issues WHY THIS ROLE IS A GREAT OPPORTUNITY Work with cutting‑edge technologies and contribute to meaningful digital projects Supportive, collaborative, and inclusive working culture Excellent opportunities for progression and professional development Chance to travel to global sites within the wider organisation An opportunity to make a real impact and shape future systems