Aftersales Manager

After Sales Manager Letchworth £50,000-62,000 DOE (Company Vehicle Provided) Role Overview NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations. The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards. You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation. Key Responsibilities Depot Leadership & Operations Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices Oversee resource allocation and ensure effective workflow across workshop and field service teams Maintain strong Health & Safety compliance across all depot activities Performance & Efficiency Monitor and manage utilisation and Work in Progress (WIP) levels Ensure timely progression of jobs through the system, supporting invoicing within 30 days Review depot performance metrics and drive continuous improvement Technical & Operational Support Provide expert technical guidance to engineers and customers Support resolution of complex service and repair issues Ensure high-quality technical standards across all aftersales activity Commercial & Financial Management Drive revenue growth across parts, service, and repair contracts Manage depot P&L performance, identifying opportunities for improvement Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities Team Leadership & Development Lead, coach, and develop the aftersales team through structured performance reviews and appraisals Conduct regular team meetings and toolbox talks Support ongoing training and development to maintain technical capability Customer & Service Excellence Build and maintain strong customer relationships through proactive communication Act as escalation point for customer queries, disputes, and service issues Ensure a consistently high standard of customer-focused service delivery Key Requirements Proven experience in an aftersales, service, workshop, or operations management role Strong background in heavy plant, construction equipment, or similar engineering environment Experience managing teams and driving operational performance Strong commercial awareness with P&L responsibility Excellent technical understanding and problem-solving ability Strong leadership, communication, and customer relationship skills