Contact Supervisor

Contact Supervisor Cardiff

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Full Time - This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.
21 hours a week
Monday and Tuesday 9.00am 6.00pm - 60 Mins Unpaid
Wednesday 1.00pm 6.00pm - 30 Mins unpaid
Level 3 child-related qualifications such as NVQ Level 3 in Health and Social Care, Social Work, or an equivalent qualification
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres one in the East of Cardiff and one in the West.
As part of our dynamic, child-focused team , youll play a vital role in supporting and supervising family time between children and their birth families both in our centres and out in the community. This is a rewarding, hands-on role where every day youll be helping to build safer, more positive family connections.
What Youll Be Doing
Coordinating and supervising family contact sessions in a safe, supportive environment
Observing and recording sessions with accuracy and professionalism
Liaising with social workers and escalating any safeguarding concerns promptly
Transporting and escorting children and young people to and from contact sessions
Writing clear, factual reports within set timescales
Attending planning meetings, reviews, and training sessions
Following Swan Familys safeguarding policies at all times
What Were Looking For
Were seeking empathetic, reliable individuals who are:
Passionate about supporting children and families
Excellent communicators, able to remain calm and non-judgemental
Skilled in observation and confident in report writing
Able to manage challenging situations with sensitivity and professionalism
Essential:
NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. Youll join a supportive, creative team with a strong commitment to being excellent corporate parents. Well provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply
If you meet the essential requirements and share our passion for helping families, wed love to hear from you!
Application Questions:
Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce? xwzovoh
Do you have a current DBS on the update service?
Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time
Benefits:
Company pension
Work Location: In person