Remote - IT support Engineer

Join HINEN, a leading energy storage brand, to drive global market expansion. Has more than 10,000 employees worldwide. Operates 7 manufacturing bases globally. Provides services to more than 400 well-known global brands. Hinen (a subsidiary of CE-LINK) Focuses on the home energy storage sector with a comprehensive product matrix, including off-grid, grid-tied, high-voltage, low-voltage, three-phase, single-phase, all-in-one, micro-inverter, hybrid inverter, and balcony energy storage products, etc. Boasts strong vertical integration capabilities, independently researching and manufacturing battery cells, packs, inverters, systems, software, and Apps. Has invested 1 billion RMB to build a battery cell factory. In just one year, it has achieved an 8% market share in the Australian market and become the 6th largest brand in the market. Actively monitor battery storage sites and provide remote and on-site support to customers. Actively monitor battery storage sites and provide remote and on-site support to customers. Troubleshooting: Diagnose and resolve issues using proprietary software and remote tools. Respond to support requests, document customer interactions, and notify customers about the status of repairs, warranty claims, and software updates. Data Analysis: Record and compile data for analysis, assist in report preparation, and coordinate system updates with software teams. Training: Provide training to customers and internal colleagues on energy storage systems. 2+ years' of technical support experience ~