Admin Data & Receptionist

Admin, Data and Receptionist

Location: Ann Tayler Children and Family Hub, Hackney E8
Pay Rate: £18.91 per hour (PAYE) / £25.48 per hour (Umbrella)
Contract: Full-Time, Temporary / Ongoing
Hours: 36 hours per week (Core shift: 7:45 am - 3:45 pm, Monday to Friday)
Flexibility required: Must be willing and able to swap shifts and work flexible hours to meet service needs
Reports to: Office Manager

About the Role

Are you a welcoming, organised, and proactive administrator looking to make a genuine difference in the community?

At Ann Tayler Children and Family Hub, we are looking for a dedicated Admin, Data and Receptionist to join our team. As the first face and voice of our centre, you will create a warm, inclusive, and professional environment for local children, families, staff, and external partners.

In this varied role, you will balance delivering front-of-house customer service with vital behind-the-scenes administrative support and database management. You will play a key part in keeping our centre running smoothly, ensuring accurate data tracking, and connecting local families to the services they need.

Key Responsibilities

Front-of-House & Customer Service: Act as the first point of contact for the Hub, greeting families, professionals, and visitors warmly; managing reception, handling phone enquiries, taking accurate messages, and ensuring visitor sign-in procedures are followed.
Family Support & Signposting: Help parents complete registration, admission, and monitoring forms; provide guidance and signpost families to relevant Hub services and partner appointments.
Data & Performance Monitoring: Maintain and update centre databases and manual filing systems in line with Data Protection/GDPR regulations. Liaise with statutory and voluntary service providers to gather timely monitoring returns and assist with reports and charts.
General Office Administration: Support the Office Manager with admin inbox queries, sort and frank post, distribute newsletters/mailings, and take minutes in meetings when required.
Safeguarding & Culture: Champion child safeguarding, confidentiality, and Hackney's commitment to trauma-informed, anti-racist, and inclusive practice.

About You

We are seeking a reliable, adaptable team player with excellent communication skills and a passion for supporting children and families.

Essential Requirements:

Qualifications: NVQ Level 2 (or equivalent qualification or demonstrable administrative experience).
Experience: Proven experience in clerical/office administration and managing tasks effectively to deadlines.
IT Competence: Strong ICT skills, including working knowledge of Google Workspace/applications, Microsoft Word, and Excel, alongside a willingness to learn specialist database systems.
Communication & Interpersonal Skills: Excellent written and verbal communication, with the ability to relate warmly and sensitively to both children and adults from diverse backgrounds.
Organisation & Discretion: Exceptional attention to detail, strong keyboard skills, and an understanding of confidentiality and data security.
Flexibility: While your standard shift is 7:45 am - 3:45 pm, you must have the ability and willingness to work flexibly and swap shifts when required to support Hub operational needs.

Desirable:

Experience working within a Children and Family Hub, children's centre, or school setting.
Familiarity with Hub-based monitoring, recording, or financial systems.

Additional Information

DBS: An Enhanced DBS check is required for this post.
Hackney Council and Hackney Education are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment.
Due to the high volume of applications only successful applicants will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy