Collections Advisor

Collections Agent Salary £25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities * Speaking to customers regarding overdue accounts * Negotiate and agree sustainable repayment plans based on customers' circumstances * Identify and escalate vulnerable customers in line with company procedures * Follow up on missed payments including unpaid direct debits * Maintain accurate records of all conversations and actions on internal systems * Work to daily, weekly, and monthly collections targets * Liaise with third-party collection agencies when required * Review and progress accounts towards further recovery action where appropriate Skills & Experience * Experience in a telephone-based collections, debt recovery or call centre environment is desirable * Confident communicator with strong negotiation skills * Resilient, persistent, and able to handle challenging conversations * Empathetic approach with the ability to treat customers fairly * Strong organisational skills and attention to detail * Ability to work both independently and as part of a team Personal Attributes * Professional and confident telephone manner * Calm under pressure and results-focused * Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age