Service Assurance Agent

To triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.

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Responsibilities Working?collaboratively?with?the?Service?Manager?to?design?and?implement?effective?repo r ting?to?accurately?reflect?team?performance Attend?internal?project?meetings?where?necessary? To ensure we are regularly communicating with clients while exceeding their expectations Maintaining?a?process?driven?work?environment.

Collating?and?communicating?fault?information?to?ensure?quick?resolution Enabling?continuation?of?service?via?utilisation?of?value-add?products Understanding?and?resolving?faults?within?SLA? Accurately?triaging?all?tickets?and?passing?to?relevant?support?team?for?those?not?resolved?by?Service?Assurance Co-ordination?of?internal?and?external?resource Liaising?with?Group?Networks?and?other?surrounding?support?teams?on?faults/assurance? Skills?and? competencies required Positive?can-do?attitude.

Strong?customer?service?and?communication?skills.? Comprehensive?industry?knowledge.

Great?attention?to?detail.

Decision?making?skills.

Proven?problem-solving?attitude.

Ability?to?coach?others.

Experience?working?in?a? problem?solving ?environment.

Interest?in?Technology?and?Innovation?and?IT?Literate.? Benefits 21?days?holiday??increasing?to?22?days?after?3?years?and?to?25?days?after?5?years Extra?day?off?for?your?birthday Buy?holiday?scheme Employee?Assistance?Programme Free?onsite?parking Enhanced?company?sick?pay Discounted?retail?vouchers Reduced?gym?membership Annual?salary?review SCG?mobile?benefit Employee?referral?bonus Onsite?canteen?offering?free?croissants?and?freshly?made?soup SCG?is?proud?to?be?an?equal?opportunities?employer.

We?welcome?applications?from?all?parts?of?the?community?and?are?committed?to?upholding?the?principles?of?the?Equality?Act?2010.

We?are?committed?to?supporting?applicants?with?disabilities.?We?will?endeavour?to?make?necessary?adjustments?to?ensure?a?fair?and?accessible?recruitment? xwzovoh process.