Customer Management Product Owner

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.  \We have a new opportunity for a PAM Product Owner to join us, to provide product leadership for Kingfisher’s Privileged Access Management capability, shaping how privileged access is secured across servers, cloud, DevOps and endpoints. You will define and deliver a clear strategy and roadmap that reduces identity risk, strengthens auditability and supports a Zero Trust, cloud‑first approach. This role balances product ownership, security leadership and hands‑on technical direction to simplify privileged access journeys for engineers.  \We are open to basing the role out of any of our UK office locations in Paddington, Southampton or Yeovil, with an expectation of 12 days a month in the office. Due to the wider team and stakeholders the role supports mostly being based out of Southampton, we would expect travel to this site as required if not fully based there.  \nOwn and continuously evolve the PAM product strategy, roadmap, backlog and OKRs to drive risk reduction, control maturity and improved engineer experience.\nTranslate Zero Trust and architectural direction into clear PAM outcomes, epics and deliverables across servers, cloud, DevOps and endpoints.\nReduce standing privilege through time‑bound elevation, approvals and monitoring, supported by strong analytics and detection capabilities.\nEnsure PAM services are secure, resilient and auditable, producing high‑quality evidence and resolving findings promptly.\nLead PAM platform reliability, including SLOs, observability, disaster recovery routines and regular breakglass testing.\nHands‑on experience delivering PAM across servers, cloud and DevOps, including just‑in‑time access, session recording, credential rotation and breakglass processes.\nEngineering fluency with APIs, automation, CI/CD and infrastructure‑as‑code or policy‑as‑code practices.\nExperience leading/directing managed service partners and delivering high-quality incident, problem and change management. \Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. Find out more about Diversity & Inclusion at Kingfisher here. \We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Diversity & Inclusion  We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. \Great, apply now and help us to Power the Possible. \