IT Applications Support Manager

As part of an exciting period of growth, were looking for an experienced IT Applications Support Manager to join our Tech team.

All potential applicants are encouraged to scroll through and read the complete job description before applying.
This is a key leadership role responsible for ensuring the stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms.
As part of Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future.
What youll be doing
Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide technical knowledge.
Coordinate and Manage incidents, technical escalations and service performance across enterprise applications
Ensure services are delivered in line with SLAs and operational standards
Drive service improvements across monitoring and support processes with particular focus on automation and cross-skilling efficiencies.
Collaborate closely with internal teams and suppliers to support service continuity, service transition and operational readiness
Take a leading role in application upgrades, maintenance and lifecycle activities
What youll bring
Experience leading an applications or technical support team within a large organisation.
Strong understanding of enterprise application support across varied SaaS, and hybrid environments.
Experience of working in a structured and cohesive way with multiple key application platform partners.
Strong understanding of supporting batch operations, scheduled task and Data-Load based platform activities.
Excellent standard of knowledge across typical application-based workflow and logic.
Strong experience managing incidents, problem investigations and operational service delivery across ITIL-aligned service management practices
Strong communicator, stakeholder management and problem-solving skills
Desirable
Housing and Care platform support experience (Northgate, MS Dynamics 365)
Microsoft Stack knowledge including Dynamics 365, Azure DevOps and Windows environments.
ITIL v3 or v4 certifications
Good Experience with ServiceNow configuration, workflow and automation improvements or similar ITSM/ESM platforms.
Microsoft or platform-specific certifications
Apply now
Click Apply to get started. Our hiring team will review your application and contact you with next steps.
Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
Anchor a great place to work
Anchor is Englands largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
Were not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, well give you all the support you need.
Health & happiness
Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments
Finance
Pension plan contribute between 4% and 8% and well match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more
Free Blue Light Card
Career
Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. xwzovoh
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.