Repairs Officer

Large Housing Association requires a Repairs Officer to ensure day-to-day repairs are effectively coordinated and overseeing progression of repairs for the organisation. Responsibilities: Ensure contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy. Facilitate the delivery of well cared for homes and places where residents feel safe and a sense of pride through top class contract management. Recommend, oversee, and contribute towards the development of a best-in-class repair service that meets our targets and delivers continuous improvement. Ensure compliance through a comprehensive understanding of adherence to relevant statutory and regulatory requirements, including understanding of the Awaab’s Law, Consumer Standards, financial regulations, and Health & Safety compliance within policies and procedures. Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems. Own and administer all marketplace activity associated with quote review, acceptance and oversight. Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI’s are met, managing competency in line with Building Safety legislation Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for residents. Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience. Experience and skills: Previous experience in managing responsive repairs Experience of developing and running administrative systems and processes Highly organised and experience of managing conflicting priorities in a busy office environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Good understanding of the relevant legislation, statutory and regulatory requirements Customer focused mindset Good spoken and written English Effective IT skills including basic/intermediate MS Office skills The role is 100% based in the office PAYE rate is £19.54 Umbrella rate £25.40