AI Project Manager - Hybrid Working - Inside IR35

AI Project Manager - Hybrid - Inside IR35

Our client, a global Insurance company, are currently looking to hire an AI Project Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract.

Experience

• Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
• Operational Excellence experience
• Ability to articulate and document technology operations in detail
• Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
• Experience with ServiceNow and Moveworks is highly desirable.
• Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
• Experience with Claude and Copilot
• Insurance/ Financial services experience

• Strong understanding of IT Service Desk operations and support models.

• Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.

• Enhanced the colleague and end-user experie...