Part-time Operations Assistant

Part-time Operations Assistant  Monday-Friday  20-25hours a week- flexibility offered  Woodbridge  £28,000-£32000 FTE  This is a hands-on operations role focused on bringing structure, visibility, and control to the day-to-day running of a growing ecommerce business. You will take ownership of core operational systems and processes, ensuring orders, suppliers, inventory, and reporting are accurately tracked and actively managed. This is not a passive support role, you will be expected to take initiative, maintain high standards of accuracy, and identify issues before they escalate. Working directly with the founder, you will play a key role in transitioning the business from a fast-moving startup into a more structured, process-driven organisation. This role is ideal for someone organised, proactive, and eager to grow into greater responsibility over time. Key Responsibilities Operational Systems & Workflow Ownership Own and manage day-to-day operational tracking across orders, suppliers, logistics, and work-in-progress Ensure all operational data is accurate, up to date, and clearly structured Identify gaps, inconsistencies, or risks and take action without waiting for direction Maintain visibility over supplier status, payments, and operational flow to prevent delaysInventory, Stock & Marketplace Coordination Maintain accurate inventory records across all sales channels, particularly Amazon Monitor stock levels and proactively manage reordering requirements Coordinate stock movements and deliveries Ensure marketplace listings and data are accurate and aligned with actual operationsReporting, Visibility & Business Rhythm Build and maintain structured Excel-based systems for tracking performance and operations Produce weekly operational reports highlighting key metrics, trends, and issues Maintain and update the business scorecard to support decision-makingProduct & Supplier Coordination Track product development across suppliers, design, compliance, and technical workstreams Ensure timelines and requirements are clearly managed and communicatedAdmin, Projects & General Support Provide operational and administrative support across the business Coordinate trade fairs, travel, meetings, and ad hoc projects What We’re Looking For Essential Skills & Experience Proven ability to build and manage structured systems (e.g., spreadsheets, trackers, tools) Comfortable working with data to identify issues and drive action Strong sense of ownership with a track record of delivering without close supervision Excellent attention to detail and ability to manage multiple moving parts Quick to learn and adapt to new systems independently Reliable, proactive, and accountable for outcomes Positive, energetic, and motivated to grow with the businessPreferred Experience Experience using Excel or similar tools for data management and analysis Background in B2C ecommerce or operational support Familiarity with online marketplaces such as Amazon or eBay Experience using AI tools (e.g., ChatGPT) to improve efficiency