Customer Service Coordinator

Customer Service Coordinator (6-Month FTC – Maternity Cover) | Rochdale | Hybrid (3 days office / 2 days WFH) | 36 hours per week | Circa £26k per annum Looking for a customer-focused role where your voice makes a real impact? We’re exclusively supporting a well-established, market-leading business to recruit a Customer Service Coordinator on a 6-month fixed-term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand-new, modern Rochdale head office.  The Opportunity You’ll be the voice of the brand—supporting UK and Irish customers across well-known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight-sharing. You’ll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies. What You’ll Be Doing as Customer Service Coordinator Delivering exceptional customer service via phone, email and written correspondence Resolving queries efficiently while maintaining a professional, empathetic approach Updating the CRM system to ensure accurate records and GDPR compliance Coordinating product replacements, refunds and customer communications Sharing customer insights and trends with marketing and quality teams Collaborating with internal stakeholders and external partners (including social media agencies and international teams)What We’re Looking For Proven experience in a customer service or customer-facing role Strong communication skills—both written and verbal Confident with CRM systems and general IT (Excel skills desirable) Highly organised with excellent attention to detail Positive, adaptable and a true team player A proactive problem-solver who takes ownership of customer queriesWhat’s In It For You 28 days holiday + bank holidays Flexible start/finish times (core hours 9am–3pm) Flexi-time accrual Generous benefits package including: Life assurance & pension (after 3 months) Employee Assistance Programme Private healthcare options (after 6 months) Free parking + EV charging Bright, newly refurbished offices with free refreshments  Regular team events, development opportunities & company socials Excellent transport links via tram and trainWorking Pattern 36 hours per week, Monday–Friday Typically 8:30am start, with flexibility Hybrid working: 3 days office / 2 days from home Apply Now If you’re passionate about delivering great customer experiences and want to join a well-established business with a welcoming culture as Customer Service Coordinator—we’d love to hear from you