Applications Support Analyst - Service Desk - IT

Application Support Analyst Holywood, Northern Ireland Full-Time | Permanent £30,000 - £50,000 DOE This opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments. Technical Application Support - supporting Microsoft Power Platform solutions and business applications 1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support You'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities. Key Responsibilities Service Desk & User Support Act as the first point of contact for support queries via phone, email, and ticketing systems Log, prioritise, and manage incidents and service requests Provide first-line troubleshooting and issue resolution Escalate complex issues to technical and development teams where appropriate Keep users updated throughout the support process and ensure SLA adherence Technical Application Support Support and troubleshoot business applications, including Microsoft Power Platform solutions Assist with user administration, environment monitoring, and routine maintenance tasks Support deployments, testing, and release activities Work with internal teams and third-party vendors to resolve technical issues Identify recurring issues and contribute to continuous improvement initiatives Documentation & Collaboration Maintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOps Assist with reporting on service performance and ticket trends Build strong relationships with clients, stakeholders, and technical teams About You Essential Experience in IT support, service desk, or application support roles Strong troubleshooting and analytical skills Excellent communication and customer service skills Experience using ticketing or workload management tools Ability to work effectively under pressure and manage competing priorities A proactive, customer-focused mindset Desirable Experience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI) Familiarity with Microsoft 365 and Azure / Entra ID Exposure to APIs, integrations, or web services Understanding of ITIL principles Experience within public sector, healthcare, or regulated environments Relevant certifications such as ITIL, PL-900, PL-200, or CompTIA What's on Offer Salary ranging from £30,000 - £50,000 depending on experience Exposure to large-scale digital transformation projects Strong opportunities for learning, certification, and career progression Supportive and collaborative team culture Varied and interesting technical work across multiple client environments This role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.