Resident Liaison Officer - Bracknell

Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects. Key Responsibilities Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner Build positive relationships with residents to ensure a high level of customer satisfaction Keep residents informed about project timelines, upcoming works, and any disruptions Coordinate access to properties for inspections, surveys, and construction works Maintain accurate records of resident interactions and communications Support vulnerable residents and escalate issues where necessary Work closely with site teams, contractors, and housing management to ensure smooth project delivery Organise and attend resident meetings, drop-in sessions, and community events Requirements Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing) Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism and empathy Excellent organisational skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and basic IT systems Full UK driving licence (if required) Desirable Experience working on refurbishment or planned maintenance projects Knowledge of social housing regulations and tenant engagement practices What We Offer Competitive salary/package [Company benefits - e.g., pension, holiday allowance, training opportunities] Supportive and collaborative working environment