VIP IT Support Engineer

IT Support Engineer Apple / VIP Support

Increase your chances of an interview by reading the following overview of this role before making an application.
Chalford, Gloucestershire
£35,000 DOE
Travel to additional sites in London and North Devon required occasionally

Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day?
Do you take pride in solving problems properly rather than simply passing tickets elsewhere?
Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology?

We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability.

You will act as a key point of contact for users across the business, supporting everything from MacBooks and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements.

This is not a heavily siloed support environment.

You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience.
The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important.

What you will be doing:
Providing responsive day-to-day IT support across multiple sites
Supporting MacOS and Apple devices including iPhones and iPads
Supporting Microsoft 365 environments
Managing user accounts within Microsoft Entra ID (Azure AD)
Supporting printers, scanners, and workplace hardware
Assisting with Wi-Fi and connectivity issues
Supporting Cisco AnyConnect VPN environments
Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology
Supporting cloud and hybrid-cloud technologies
Working closely with users to troubleshoot and resolve technical issues
Supporting VIP users and senior stakeholders
Travelling occasionally to additional sites including London and North Devon

What we are looking for:
Previous experience within an IT Support or End User Computing role
Strong Apple / Mac support experience
Experience supporting Microsoft 365 environments xwzovoh
Good troubleshooting skills across desktop, mobile, networking, and workplace technology
Excellent communication and interpersonal skills
Somebody proactive, organised, and user-focused
Able to work independently and take ownership of issues
Calm under pressure with a professional and approachable manner
Full UK driving licence

Desirable experience:
Meraki wireless environments
Service desk systems
Cyber security tools such as EDR / MDR / XDR
Windows Server exposure
IT qualifications or Computer Science degree

This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same.