Customer Service Executive

Customer Service Specialist | Cambridgeshire | £30-32,000 per annum

Gecko Travel Recruitment are delighted to be working with a Luxury Travel business who are looking for a multilingual Customer Service Specialist to join their team.

The Role:

As a Customer Service Specialist, you'll be responsible for managing bookings, amendments and special requests, answering telephone and email enquiries, resolving issues, responding to reviews and feedback, and working closely with colleagues to support day-to-day operations. The role also involves translating villa descriptions, website content and marketing materials from English into your native language. You'll work as part of a multicultural team who pride themselves on offering a first-class customer experience.

You Will Have:

* Previous experience working in Customer Service within travel

* Excellent written and verbal communication skills

* A proactive, solution-focused approach to resolving customer issues

* Fluency in a 2nd language is essential; French or Dutch is highly desirable

Additional Info:

* Competitive salary of £30-32,000 per annum

* Office based in the centre of Cambridge

* Travel benefits

* Monday to Friday, 9am to 5:30pm, with some weekends during peak season

Apply with your CV quoting GTR1928

Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, please keep an eye on our website for future opportunities. Thank you for applying