Case Handler - Personal Injury

My client is a Personal Injury Law Firm based in the Cheadle area. Due to continued growth my client is looking for a case handler to manage incoming business. Reporting to the team leader duties will include: * To accurately input all referral details onto the database. * Source a suitable provider to carry out the required procedure(s). * To research unfamiliar procedures to establish a suitable provider. * Obtain accurate fees from the provider for the required procedure(s). * Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the database. * Prioritise workload to ensure SLAs are met. * Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly. * Produce necessary paperwork relating to the referral and send to the client / provider / patient. * To deal with any issues and/or complaints in accordance with non-conformance / complaints process. * Ensure the chosen provider is resulting in the optimal profit being made for the business. * Make enquiries with relevant parties to resolve any purchase invoice queries. * Ensure data protection regulations are followed and report any data breaches in accordance with the Data Breach Process. * To undertake additional or other duties as necessary to meet the needs of the business. The right candidate will come from a legal administration background within PI and will have at least 6 months experience and be looking for a role that will offer progression and development