Senior Claims Adjuster

Role Purpose

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

Role responsibilities:

• Delivery, through personal ownership and via the team, of a first class service to all customers.

• Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.

• Ownership of personal appraisal and objectives to include personal training and development to support delivery of the Claims Business Plan.

• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.

• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).

• Ensuring fair customer outcomes & commerciality when decision making

• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.

• Championing the company values and work in accordance with the organisational behaviours.

• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.

Technical Requirements:

• Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd’s market.

• An interest in handling a variety of business lines including Cyber, Intellectual Property and Product Recall.

• In depth knowledge of the workings of the London market especially with regards to core business classes.

• Understanding and knowledge of the market practices and duties and obligations of the parties. • Microsoft Word, Excel, Access, Outlook, ECF.

Skills and Behaviours:

• Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to.

• Must be adaptable and willing to handle claims emanating from other classes of business.

• Analytical Thinking. xwzovoh

• Demonstrating Professionalism.