iPECS Telecoms Engineer

We're working with a growing telecoms and managed services provider that is investing in LG iPECS as a strategic platform for future growth.

They are looking to hire a Senior Telecoms Engineer / iPECS Specialist to take ownership of iPECS within the business, acting as the technical lead for installations, support, and customer solutions.

This role will play a key part in enabling the business to:

• Expand its iPECS customer base
• Deliver high-quality installations and migrations
• Provide internal expertise to support sales and customer decision-making

This is a hands-on engineering role with real influence over technology direction and customer outcomes.

• Act as the lead engineer for LG iPECS solutions across the business
• Installation, configuration and support of:
• iPECS eMG / UCP systems
• iPECS Cloud / iPECS ONE
• Design and deliver customer solutions using iPECS (on-prem, hybrid, cloud)
• Support the business in positioning and selling iPECS to new and existing customers
• Lead on migrations from legacy PBX and alternative platforms to iPECS
• Provide technical input during pre-sales discussions and solution design
• Configure and support:
• SIP trunks (Gamma, BT, etc.)
• Call flows, routing, auto attendants
• Troubleshoot VoIP and network issues:
• VLANs, QoS, latency, jitter, packet loss
• Support and mentor other engineers on iPECS where required
• Maintain documentation and best practice standards

• Strong background as a Telecoms Engineer / VoIP Engineer / UC Engineer
• Proven hands-on experience with LG iPECS systems (eMG, UCP, iPECS Cloud)
• Experience delivering end-to-end installations and customer solutions
• Solid understanding of:
• VoIP / SIP / Hosted Telephony
• Networking (TCP/IP, VLANs, QoS, firewalls, routing)
• Experience working in a telecoms reseller, MSP or ISP environment
• Comfortable in customer-facing and solution-led discussions
• Full UK driving licence

• Experience supporting or migrating from legacy platforms such as Avaya IP Office
• Exposure to hosted platforms such as Gamma Horizon
• Experience with telephony migrations (on-prem cloud / hybrid)
• Knowledge of Wireshark / VoIP diagnostics tools
• Exposure to Microsoft Teams Direct Routing / Operator Connect

• Opportunity to become the go-to iPECS expert within the business
• Direct involvement in growing a key product offering
• Influence over technical standards, solutions and customer delivery
• A mix of engineering, solution design and technical leadership