Customer Service Team Lead: Hybrid & Growth
About the role
Teleperformance in Newry (Northern Ireland) seeks a Customer Service Team Leader to manage a team of Client Executives, drive performance and customer satisfaction, and lead escalation handling. The role is hybrid with 50% WFH and 50% onsite, Monday to Friday, 9:00–18:00, 40 hours per week. Permanent contract with a salary of £27,135.99 and strong benefits.
You will develop agents, monitor KPIs, and coordinate with the client and internal teams to maintain high service standards.
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