IT Support/Application Support Analyst Hybrid

Nexus Jobs LimitedLocation: LondonRemote Working: Some remote working possibleSalary: 50,000 to 65,000Sector: I.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionIT Applications and Infrastructure Support AnalystOur Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support.1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base ArticlesBe an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operationsLiaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projectsEnsure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes.Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches.Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises.Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation periodAs part of the probation period, assignment of small side IT desk projects to support and deliver IT ProjectsComplete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.Proactively seek to complete recommended technical and behavioural competencies training required for your role.Exposure to Market Data, Bloomberg, Trader SupportMicrosoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farmWindows Server Environment 2012/2016 - design, deployment, maintenance and support.Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)Router maintenance - wireless configuration, installation and setups.VPN Administration and Deployment.The position is hybrid with 3 days in the office in Central London.