Installation / Service Manager

Job Title: Installation / Service Manager Location: Milton Keynes Salary: Competitive (DOE) Job Type: Full-time, Permanent Travel: Occasional UK travel required Role Overview We are seeking an experienced and driven Installation / Service Manager to lead and develop a growing service, maintenance, and installation function. This is a key role focused on driving profitable service revenue, managing nationwide installation projects, and building a reliable subcontractor network. You will take full ownership of projects from order through to client sign-off, ensuring high standards of delivery, cost control, and customer satisfaction. Key Responsibilities Service & Installation Management Oversee all service, maintenance, and installation activities from order to completion Manage rollout programmes requiring installation, ensuring timely and successful delivery Develop and implement call-out procedures for service contracts Conduct site surveys and produce installation specifications Commercial & Sales Support Support and contribute to the growth of service and maintenance contract sales Work closely with sales teams to identify and develop opportunities Lead pricing and cost negotiations to ensure profitability Subcontractor Management Build and manage a UK-wide network of subcontractors Oversee subcontractor performance, onboarding, and training Ensure work is delivered to required quality and compliance standards Project & Stakeholder Management Act as the key point of contact for site and client communication Coordinate internal teams and external contractors Ensure projects are delivered on time, within budget, and to specification Reporting & Performance Produce monthly reports on cost performance and delivery metrics Monitor: Service and maintenance costs vs revenue Installation costs vs revenue Project timelines and completion rates Drive continuous improvement across service delivery Key Skills & Experience 5–10 years’ experience in a similar service, contracts, or installation management role Strong background in service/maintenance contract sales and delivery Proven experience managing subcontractors and outsourced services Solid project management experience, including large-scale rollouts Strong commercial awareness and negotiation skills Experience working with site contacts and managing client relationships Knowledge of on-site Health & Safety requirements Ability to read and interpret technical/site drawings Proficient in Microsoft Office, particularly Excel Qualifications CITB certification (preferred) Full UK driving licence Personal Attributes Highly organised with strong attention to detail Excellent communication and interpersonal skills Confident negotiator and problem solver Able to work under pressure in a fast-paced environment Proactive, dynamic, and results-driven Strong team player with a positive mindset What’s on Offer Competitive salary package Opportunity to lead and shape a growing function Varied role with national project exposure Supportive and collaborative working environment Career progression opportunities