Commercial Account Handler Insurance B2B

Commercial Account Handler / Account Executive - West Midlands (Hybrid Working) - £27k-£35k - commutable from Coventry, Solihull, Birmingham, Warwick and surrounding areas We are working with a well established, independent insurance brokerage in the West Midlands who are looking to appoint an experienced Commercial Account Handler to join their growing team. This is a fantastic opportunity for someone with a background in commercial / B2B insurance who enjoys managing existing client relationships and delivering high levels of service, rather than focusing on new business generation. Your role will involve: You will be responsible for managing a portfolio of commercial clients, acting as a key point of contact for all servicing needs. The role is primarily focused on retention, renewals, and client support, ensuring clients receive tailored and cost-effective insurance solutions. Key responsibilities include: * Managing renewals from start to finish, including re-broking where appropriate * Handling mid-term adjustments, queries, and general policy administration * Liaising with insurers to secure the best outcomes for clients * Maintaining accurate records and ensuring all documentation is compliant * Supporting clients with premium finance arrangements * Identifying cross-selling opportunities where suitable * Delivering a high standard of customer service at all times * Ensuring all work complies with FCA regulations and internal procedures What we need you to have: * Minimum 2+ years’ experience in commercial insurance (essential) * Strong understanding of B2B insurance products and processes * Excellent communication and relationship building skills * High attention to detail and strong organisational ability * Comfortable managing workloads and prioritising tasks * A proactive and professional approach to client service Desirable: * Experience using Acturis * Progress towards (or willingness to study for) Cert CII What’s on Offer: * Hybrid working model * Supportive and collaborative team environment * Opportunity to develop and progress within a stable brokerage * Ongoing training and professional development support Client is ready to interview - apply now for immediate consideration