Customer Sales Advisor

About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities * Handle a high volume of inbound and outbound customer calls in a professional and timely manner * Log, track, and update all customer interactions using a ticketing system * Manage multiple customer queries simultaneously while maintaining accuracy and quality * Resolve customer issues at the first point of contact wherever possible * Prioritise and escalate complex issues to the appropriate department * Provide clear and accurate information regarding shipments * Maintain detailed and up-to-date customer records * Follow company procedures, service standards, and compliance guidelines * Meet performance targets including response time, resolution rates, and customer satisfaction Skills & Requirements * Excellent verbal communication and active listening skills * Strong multitasking and time management abilities * Ability to work effectively under pressure in a fast-paced environment * Good problem-solving skills with strong attention to detail * Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) * Previous customer service or call centre experience is preferred Key Competencies * Customer-focused mindset * Adaptability and flexibility * Strong organisational and prioritisation skills * Ability to work collaboratively within a team * Professional and confident telephone manner Shift Patterns & Working Hours * 9-hour shifts per day (including 1 unpaid hour break) * Primarily Monday to Friday, with flexibility to work weekends when required * Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm) * Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period Progression (Temp to Perm) This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern: * 13:00 to 22:00 * Tuesday to Saturday If you are interested please contact Pertemps Hemel Hempstead