Road Freight Operator

Road Freight Operator/ Customer service specialist!  I am representing a highly successful and rapidly growing Road Freight company based in Bolton. Known for operational excellence and a strong commitment to staff. Location: Bolton, Greater Manchester Hours: 9:00-17:00 Monday to Friday  Salary: Up to £36,000  Excellent bonus package!  Salary & Benefits Salary: Up to £36,000 per annum, dependent on experience. Bonus: Monthly performance-related bonus scheme. Training & Development: Structured training program and ongoing professional development opportunities. Progression: Clear pathways for career advancement within the company. This role is pivotal in ensuring the smooth and efficient management of road freight consignments, acting as the primary point of contact. Key Responsibilities Client Communication: Serve as the first point of contact for customer enquiries via phone and email Booking Management: Accurately process and input customer bookings and orders into the company's transport management system  Shipment Tracking & Tracing: Monitor the progress of all assigned road freight movements Documentation: Prepare, check, and manage all necessary transport documentation Problem Resolution: Effectively and professionally handle and resolve customer complaints or operational discrepancies Required Skills and Experience Experience: Proven experience (minimum 1 year) in a fast-paced customer service, transport, or logistics environment is highly desirable. Experience within road freight/haulage is a significant advantage. Communication: Excellent verbal and written communication skills, with the ability to maintain a professional and courteous manner under pressure. Organisation: Exceptional organisational skills with a meticulous approach to detail and documentation. IT Proficiency: Competent in using Microsoft Office Suite (Word, Excel, Outlook) and experience with a Transport Management System (TMS) is preferred. Team Player: Ability to work effectively as part of a team while also being self-motivated and capable of working autonomously. Does this sound like you?  If so.... Apply now